Golden Ice’s warranty policy ensures numerous
Allow us to expose you to some of the elements that serve to safeguard the consumer:
First: Time of warranty:
All products sold are covered by the company’s guarantee for a full “24 months” starting on the invoice date of the transaction.
Second: What is covered by the warranty?
The business provides free maintenance for any resulting problems during the warranty period.
In the event that non-consumable spare parts malfunction due to manufacturing faults, we are required to replace them in the first year and continue to maintain them in the second year.
Shipping expenses to and from the consumer are covered by the business, given that the guidelines in clause “Third:
Turn on the warranty.
Third: Making the warranty active:
– To receive warranty service, bring the purchase invoice or warranty card.
– The following warranty conditions must be adhered to by the customer:
o The gadget is still covered under warranty
o Not carrying out any maintenance from unofficial and unofficial sources within the warranty
connected to the business.
o The machine’s rear panel, which houses the device’s information, should not be tampered with.
Fourth: When does the warranty expire on the device?
– Should any maintenance be carried out by unauthorized, non-company persons while covered under warranty.
– Damage to the equipment resulting from improper use by the user, such as incorrect part installation or the omission of an electrical stabilizer
– Should any maintenance be carried out by unauthorized, non-company persons while covered under warranty.
– Damage to the gadget resulting from improper use by the user, such as when parts are installed incorrectly or an electrical stabilizer isn’t used to control the current flow, among other mistakes.
– Damage to the equipment resulting from improper use (accidents, sabotage, carelessness, breakage, collision) or from not following the installation guidelines.
1. Making use of the gadget in an unsuitable setting.
– Making use of toxic cleaning supplies outside of what the business recommends for cleaning.
– If there has been tampering with the information machine’s back panel.
Fifth: Reaction and coverage range:
Reaction and range of coverage
Reaction and range of coverage
Within the cities where the company has branches and within a coverage radius of 100 kilometers of branches, free maintenance service is offered during the warranty period. Keep in mind that we now have branches in Jeddah, Riyadh, Khamis Mushait, Dammam, and Medina.
If the necessary maintenance equipment is located outside of the coverage area
The cost of shipping, delivery, and technician transportation is borne by the customer.
Sixth: How to schedule upkeep
Safety:
– Go to the website and complete the form.
Within a maximum of 48 hours, the relevant department will make a decision regarding the maintenance request.
The maintenance request will be sent, and the customer will be contacted no later than 72 hours later.
– Within 7 days of the customer’s initial contact, and no more than “1-7” days, a date and maintenance schedule will be decided upon.
based on the working timetable of the maintenance department.
Seventh: An extra assurance
The warranty period is extended by the company to match the maintenance interval.
Eighth: substitute products:
Regarding Clause 21 of the substitute goods provisions, the following situations will result in the items being reimbursed:
– The device’s problem cannot be fixed in a 30-day period due to manufacture faults.
– The replacement part is not readily available and will take longer than thirty days to obtain.
The malfunctioning gadget must be transported by the company to and from the maintenance facility.
Nineth: Extra charges:
The value of “250 riyals” is determined for the inspection and inspection fees based on Article 13 of the Maintenance Provisions under the title “General Maintenance Services,” which requires the company to notify the customer of any amounts Financial requirements are required. As all repairs are provided free of charge if conditions are met, this value is based on the above.
Tenth: Return and exchange:
During non-offer periods, the customer has the option to replace the equipment within a maximum of 7 days, and during offer times, within 3 days. The cost of shipping to and from the business is also borne by the customer.
If the customer covers the cost of shipping to and from the business in addition to receiving a 15% reduction on administrative and warehouse fees, they have the option to return the device within a maximum of three days in non-offers and one day in non-offers.
To ensure a successful return or exchange, the product needs to be received undamaged and in its original packaging, without any opening or usage.
